At Maxim Pipes Pty Ltd trading as Flexpipe Australia (“we”, “us”, or “our”), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website (https://flexpipe.com.au/).
1. Collection of Personal Information
We collect personal information from you directly when you:
- Create an account on our website (First Name, Last Name, Email Address)
- Place an order (First Name, Last Name, Email Address, Phone Number, Delivery Address)
- Contact us via email, phone, or our website contact forms
We may also collect information automatically through cookies and similar technologies when you visit our website.
2. Purpose of Collection
We collect and use your personal information to:
- Process and deliver your orders
- Manage your account
- Communicate with you about orders, services, or promotions
- Improve our website and services
- Comply with our legal obligations
3. Disclosure of Personal Information
We may disclose your personal information to:
- Payment processors such as Stripe to facilitate payments (note: Stripe may store data on servers outside Australia)
- Delivery providers to deliver your orders
- Third-party service providers who assist us in running our website or services
We will not sell, rent, or trade your personal information to any third parties.
Where personal information is disclosed overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy laws.
4. Security of Personal Information
We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorized access, modification, or disclosure.
However, no internet transmission is completely secure, and you provide your information at your own risk.
5. Access and Correction
You may request access to the personal information we hold about you and request that we correct it if it is inaccurate, out-of-date, or incomplete.
To make a request, please contact us at [email protected]
6. Complaints
If you believe we have breached your privacy rights, you may make a complaint to us in writing at [email protected].
We will investigate your complaint and respond within 30 days.
7. Cookies and Analytics
Our website uses cookies and similar technologies to improve user experience and analyse website traffic.
You may control the use of cookies through your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Flexpipe Australia (Maxim Pipes Pty Ltd)
- Email: [email protected]
- Phone: 1300 998 911
- Website: https://flexpipe.com.au/